When should I use API Token instead of password?

  1. Google Apps: If you use Google apps to connect to your Jira account, you will need to generate an API Token to authenticate as you do not have a Jira password available.

  2. Two-step auth: If your Jira authentication required two-step verification, you will need to generate and authenticate using an API Token.

  3. New password: If you regularly change your Jira password or need to reset it, API tokens are more reliable and offer better security control

How to generate a API token password

Go to your Atlasssian id account - https://id.atlassian.com - then navigate to the API token tab here:

Important side note!

When using the API token method, it's easy to get confused between different accounts. 

For example, if you want to connect a generic user account like jira-bug-reporting@yourcompany.com to Marker.io, make sure you are not logged into Atlassian as myname@company.com when generating the API token

Then go back to your Marker.io account and go connect your Jira account using your Jira host, Jira email and API token (instead of password).

Not working?

In case you are unable to connect your Jira account to Marker.io, you can check this doc or contact us! We'll be happy to jump in to help connect your Jira account!

Video Overview [30 seconds]

Here is how to connect Jira using API Token in seconds

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