Inject context, reporter info, and metadata directly into issue descriptions and text fields. No manual copy-paste. No "which browser was this again?" back-and-forth.

💡 Available on Team plan and above

Syntax

Wrap any variable in double curly braces: {{namespace.path}}

Example:

→ Input: [{{project.key}}] Bug on {{context.webPage.domain}} - {{context.browser.name}}

→ Result: [ACME] Bug on careers.acme.com - Chrome

Use cases

Auto-routing by reporter:

Include {{reporter.email}} in descriptions. Your Jira automation routes issues to the right team member.

Support context with custom data:

User ID: {{customData.userId}} 
Plan: {{customData.account.plan}} 
Company: {{customData.company.name}}

Support sees account context instantly. No lookup needed.

Timestamp for SLA tracking:

Reported at: {{date.iso}}

Machine-readable timestamp for automation rules and SLA calculations.

Audit trail for compliance:

Reported: {{date.iso}} by {{[reporter.name](<http://reporter.name>)}} ({{[reporter.email](<http://reporter.email>)}})

Environment info in custom fields:

Use {{environment.multiline}} or {{environment.oneline}} in a dedicated "Environment" text field. Keeps descriptions clean while capturing full technical context.

Teams report fewer clarification messages per bug. The context travels with the issue.

Available variables

Reporter information

Variable	Description	Example output
`{{reporter.name}}`	Reporter's full name	Sarah Chen
`{{reporter.email}}`	Reporter's email	sarah.chen@acme.com
`{{reporter.displayName}}`	Name and email combined	Sarah Chen (sarah.chen@acme.com)

Issue metadata

Variable	Description	Example output
`{{issue.markerId}}`	Unique Marker.io issue ID	MRK-a1b2c3d4
`{{project.name}}`	Project name in Marker.io	ACME Careers Site
`{{project.key}}`	Project key	ACME
`{{issueType.name}}`	Selected issue type	Bug

Date and time

Variable	Description	Example output
`{{date.now}}`	Current date and time	Dec 18, 2024, 3:45 PM
`{{date.today}}`	Current date only	Dec 18, 2024
`{{date.iso}}`	ISO 8601 format (for integrations)	2024-12-18T15:45:30.000Z
`{{date.timestamp}}`	Unix timestamp	1734536730

Browser and device context

Variable	Description	Example output
`{{context.browser.name}}`	Browser name	Chrome
`{{context.browser.version}}`	Browser version	120.0.6099.109
`{{context.browser.userAgent}}`	Full user agent string	Mozilla/5.0...
`{{context.operatingSystem.family}}`	OS name	macOS
`{{context.operatingSystem.version}}`	OS version	14.2.1
`{{context.deviceType}}`	Device category	desktop
`{{context.mobileDevice.model}}`	Mobile device model	iPhone 15 Pro
`{{context.mobileDevice.manufacturer}}`	Device manufacturer	Apple

Page information

Variable	Description	Example output
`{{context.webPage.url}}`	Full page URL	https://careers.acme.com/jobs/123
`{{context.webPage.title}}`	Page title	Senior Developer - ACME Careers
`{{context.webPage.domain}}`	Domain only (extracted from URL)	careers.acme.com

Viewport and screen

Variable	Description	Example output
`{{context.viewport.width}}`	Viewport width in pixels	1440
`{{context.viewport.height}}`	Viewport height in pixels	900
`{{context.screenSize.width}}`	Screen width	2560
`{{context.screenSize.height}}`	Screen height	1440
`{{context.screenSize.pixelRatio}}`	Device pixel ratio	2
`{{context.zoom.zoomFactor}}`	Browser zoom level	1.25

Integrations

Variable	Description
`{{context.fullStory.sessionUrl}}`	FullStory session link
`{{context.fullStory.sessionUrlAtCurrentTime}}`	FullStory link at exact moment
`{{context.logRocket.sessionUrl}}`	LogRocket session link

Custom data (requires plan feature)

Variable	Description
`{{customData.userId}}`	Any custom property you pass
`{{customData.account.plan}}`	Nested paths supported
`{{customData.permissions}}`	Arrays and objects JSON-stringify automatically

Environment summary

Get all environment data in a single variable, formatted for different use cases.

Variable	Description	Example output
`{{environment.multiline}}`	Multi-line format (one item per line)	Device type: desktop Browser: Chrome 120.0.0 Viewport: 1920 x 1080 OS: macOS 14.2
`{{environment.oneline}}`	Single-line comma-separated	Device type: desktop, Browser: Chrome 120.0.0, Viewport: 1920 x 1080, OS: macOS 14.2
`{{environment.json}}`	JSON object (for integrations)	{"Device type":"desktop","Browser":"Chrome 120.0.0",...}

Supported field types

Variables work in text-based fields only:

Description fields
Single-line text fields
Multi-line text fields

Edge cases

Missing data: If a variable can't be resolved, the placeholder stays intact. {{reporter.email}} with no reporter becomes literally {{reporter.email}}. Your team sees exactly what's missing.

Invalid paths: Unknown variables like {{context.fake.path}} are preserved unchanged. No silent failures.

Custom data without feature: {{customData.*}} variables only resolve if your plan includes custom data. Otherwise, placeholders remain visible.

Are you missing variables or having questions? Contact us via the chat

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