Hey! We just released a new guide on browser extension problems. Check it out here:
The extension is not working
Here are 2 solutions that fix most of the known issues related to the capture.
First, if your browser window freezes after clicking the browser extension and you are unable to capture the content of your screen, it might be because your browser does not allow cookies from third parties like Marker.io.
In this case, you will need to enable the cookies in your browser settings.
Open your Google Chrome and go to the local URL:
chrome://settings/content/cookies
Then find the Block third-party cookies options and disable it here:
If you still want to keep the Block third-party cookies setting enabled, you need to whitelist our website and our extension and Marker.io will work as expected. Here's how to do:
In the Allow section, click Add
And add:
Our extension :
chrome-extension://jofhoojcehdmaiibilpcoofpdbbddkkl/Our website:
https://marker.io/
Everything should work perfectly now. If it's still not the case, please check out this second way of fixing the capture.
If there is a popup asking you to reload the page when you click the marker.io extension like this one:
Here is what you need to do:
Right-click on marker.io extension
Click on "This can read and change site data"
Select "On all sites"
The issue is that marker.io needs to add a script when you click on the extension to work. If you don't allow this option, it can't work properly because the website can't communicate with the extension.
Everything should work perfectly now. If it's still not the case, please contact us and we'll look into it together!