If your browser window freezes after clicking the browser extension and you are unable to capture the content of your screen, it might be because your browser does not allow cookies from third-parties like Marker.io.

In this case, you will need to enable the cookies in your browser settings.

Open your Google Chrome and go to the local URL: 

chrome://settings/content/cookies

Then find the Block third-party cookies options and disable it here:

If you still want to keep the Block third party cookies setting enabled, you need to whitelist our website and our extension and Marker.io will work as expected. Here's how to do:

In the Allow section, click Add

And add:

  1. Our extension :
    chrome-extension://jofhoojcehdmaiibilpcoofpdbbddkkl/
  2. Our website:
    https://marker.io/

Everything should work perfectly now. If it's still not the case, don't hesitate to contact us!

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